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Privacy Policy
With this data protection declaration, we inform you which personal data we process, for what purpose, how and where, in particular in the context of our www.padelmania.ch-Website and our other services. This privacy policy also informs you about the rights of persons whose data we process.
For individual or additional offers and services, special, supplementary or further data protection declarations as well as other legal documents such as general terms and conditions (GTC), terms of use or conditions of participation may apply.
1. contact addresses
Responsibility for the processing of personal data:
Serenamaisto Sagl
c/o GUAPA MADRID
Via Serafino Balestra 30
6900 Lugano
We point out if there are other people responsible for processing personal data in individual cases.
Data protection officer
We have the following data protection officer as a point of contact for data subjects and as a contact for supervisory authorities in the event of data protection-related enquiries:
Serenamaisto Sagl
c/o GUAPA MADRID
Via Serafino Balestra 30
6900 Lugano
2 Processing of personal data 2.1 Definitions
Personal data is any information relating to an identified or identifiable person. A data subject is a person about whom personal data is processed. Processing includes any handling of personal data, regardless of the means and procedures used, in particular the storage, disclosure, acquisition, collection, deletion, storage, modification, destruction, and use of personal data.
2.2 Legal basis
We process personal data in accordance with Swiss data protection law, such as in particular the Federal Data Protection Act (FADP) and the Ordinance to the Federal Data Protection Act (FDPA).
2.3 Type, scope, and purpose
We process the personal data that is required to provide our service in a permanent, user-friendly, secure and reliable manner. Such personal data may fall into the categories of inventory and contact data, browser and device data, content data, meta or marginal data and usage data, location data, sales, contract, and payment data.
We process personal data for the period of time required for the relevant purpose(s) or as required by law. Personal data whose processing is no longer required is anonymised or deleted. Persons whose data we process generally have the right to have their data deleted.
In principle, we only process personal data with the consent of the data subject, unless the processing is permitted for other legal reasons, for example for the performance of a contract with the data subject and for corresponding pre-contractual measures, to protect our overriding legitimate interests, because the processing is evident from the circumstances or after prior information.
In this context, we process in particular information that a data subject provides to us voluntarily and of his or her accord when contacting us – for example, by letter, email, contact form, social media or telephone - or when registering for a user account.
We may store such information, for example, in an address book, in a customer relationship management system (CRM system) or with comparable tools. If you transmit personal data to us via third parties, you are obliged to ensure data protection in relation to such third parties, as well as to ensure the accuracy of such personal data.
We also process personal data that we receive from third parties, obtain from publicly accessible sources or collect during providing our services, if and to the extent that such processing is permitted for legal reasons.
Personal data from job applications are only processed insofar as they is necessary for the assessment of suitability for an employment relationship or for the subsequent implementation of an employment contract. The personal data required for the implementation of an application procedure is derived from the information requested or provided, for example, in the context of a job advertisement. Applicants have the option of voluntarily providing further information for their respective applications.
2.4 Processing of personal data by third parties, also abroad
We may have personal data processed by commissioned third parties or process it jointly with third parties or thanks to third parties or transmit it to third parties. Such third parties are in particular providers whose services we use. We also ensure appropriate data protection for such third parties.
Such third parties are generally located in Switzerland and the European Economic Area (EEA). However, such third parties may also be located in other states and territories on earth as well as elsewhere in the universe, provided that their data protection law guarantees adequate data protection in the opinion of the Federal Data Protection and Information Commissioner (FDPIC), or if adequate data protection is guaranteed for other reasons, such as through a corresponding contractual agreement, in particular because of standard contractual clauses, or through a corresponding certification. Exceptionally, such a third party may be located in a country without adequate data protection, provided that the requirements under data protection law, such as the express consent of the data subject, are met.
3. rights of data subjects
Data subjects whose personal data we process have rights under Swiss data protection law. These include the right to information and the right to correction, deletion, or blocking of the personal data processed.
Data subjects whose personal data we process have the right to lodge a complaint with a competent supervisory authority. The supervisory authority for data protection in Switzerland is the Federal Data Protection and Information Commissioner (FDPIC).
4 Data security
We take appropriate and suitable technical and organisational measures to ensure data protection, and in particular data security. However, despite such measures, the processing of personal data on the Internet can always have security gaps. We cannot therefore guarantee absolute data security.
Access to our online offer takes place via transport encryption (SSL / TLS, in particular with the Hypertext Transfer Protocol Secure, abbreviated HTTPS). Most browsers indicate transport encryption with a padlock in the address bar.
Access to our online offer is subject – as is basically all Internet use – to mass surveillance and other monitoring by security authorities in Switzerland, the European Union (EU), the United States of America (USA) and other countries, without any reason or suspicion. We cannot directly influence the corresponding processing of personal data by secret services, police agencies and other security authorities.
5 Use of the website 5.1 Cookies
We may use cookies for our website. Cookies – both our cookies (first party cookies) and cookies from third parties whose services we use (third-party cookies and third-party cookies) – are data that are stored in your browser. Such stored data need not be limited to traditional cookies in text form. Cookies cannot run programs or transmit malware such as Trojans and viruses.
Cookies can be stored in your browser temporarily as “session cookies” when you visit our website, or for a certain period of time as so-called permanent cookies. “Session cookies” are automatically deleted when you close your browser. Permanent cookies have a specific storage period. In particular, they enable us to recognise your browser the next time you visit our website and thus to measure the reach of our website, for example. Permanent cookies can also be used for online marketing, for example.
You can deactivate or delete cookies in full or in part at any time in your browser settings. Without cookies, our website may no longer be fully available. We actively request your express consent for the use of cookies – if and to the extent necessary.
In the case of cookies used for performance and reach measurement or for advertising, a general objection (“opt-out”) is possible for many services via the Network Advertising Initiative (NAI), YourAdChoices (Digital Advertising Alliance) or Your Online Choices (European Interactive Digital Advertising Alliance, EDAA).
5.2 Server log files
We may record the following information for each access to our website, provided that this information is transmitted by your browser to our server infrastructure or can be determined by our web server: Date and time including time zone, Internet Protocol (IP) address, access status (HTTP status code), operating system including user interface and version, browser including language and version, individual sub-page of our website accessed including amount of data transferred, website last accessed in the same browser window (referee and referrer).
We store such information, which may also constitute personal data, in server log files. This information is necessary to provide our online offer in a permanent, user-friendly and reliable manner and to ensure data security and thus in particular the protection of personal data – also by third parties or thanks to third parties.
5.3 Tracking pixels
We may use tracking pixels on our website. Tracking pixels are also referred to as web bacons. Tracking pixels – also from third parties whose services we use – are small, usually invisible images that are automatically retrieved when you visit our website. With pixel counters, the same information can be collected as in server log files.
5.4 Comments
We allow you to post comments on our website. In this context, we process in particular the information that a commenting on person transmits to us, but also the Internet Protocol (IP) address used as well as the date and time. This information is required to enable the publication of comments and to ensure protection against misuse, which is in our overriding legitimate interest.
6. notifications and messages
We send notifications and communications such as newsletters by email and via other communication channels such as instant messaging.
6.1 Performance measurement and reach measurement
Notifications and communications may contain web links or tracking pixels that record whether an individual communication has been opened and which web links have been clicked. Such web links and tracking pixels may also record the use of notifications and communications on a personal basis. We need this statistical recording of usage for performance and reach measurement to be able to offer notifications and communications effectively and in a user-friendly manner based on the needs and reading habits of the recipients, as well as permanently, securely and reliably.
6.2 Consent and objection
In principle, you must expressly consent to the use of your e-mail address and other contact addresses, unless such use is permitted for other legal reasons. For any consent to receive e-mails, we use the "double opt-in" procedure where possible, i.e. you will receive an e-mail with a web link which you must click to confirm, so that no misuse by unauthorised third parties can take place. We may log such consents including Internet Protocol (IP) address, date, and time for evidence and security reasons.
In principle, you can unsubscribe from notifications and communications such as newsletters at any time. This does not apply to notifications and communications that are absolutely necessary for our services. By unsubscribing, you can in particular object to the statistical recording of usage for performance and reach measurement.
6.3 Service providers for notifications and communications
We send notifications and communications via third-party services or thanks to service providers. Cookies may also be used in the process. We also ensure appropriate data protection for such services.
We use MailChimp and wix.com to send and manage newsletters. MailChimp is a service of the American The Rocket Science Group LLC. Information about the type, scope, and purpose of data processing can be found in MailChimp's privacy policy and on the page about MailChimp and the GDPR.
7 Social media
We are present on social media platforms and other online platforms to communicate with interested persons and to inform them about our offer. In doing so, personal data may also be processed outside of Switzerland and the European Economic Area (EEA).
The General Terms and Conditions (GTC) and Terms of Use, as well as data protection declarations and other provisions of the individual operators of such online platforms also apply in each case. These provisions inform in particular about the rights of data subjects, which include in particular the right to information.
8. performance and reach measurement
8.1 Google Analytics
We use Google Analytics to analyse how our website is used, including, for example, measuring the reach of our website and the success of third-party links to our website. This is a service provided by the American Google LLC. For users in the European Economic Area (EEA) and Switzerland, the Irish company Google Ireland Limited is responsible.
Google also attempts to record individual visitors to our website if they use different browsers or devices (cross-device tracking). Cookies are also used for this purpose. Google Analytics requires your Internet Protocol (IP) address, but this is not merged with other Google data.
In any case, we have your Internet Protocol (IP) address anonymised before analysis by Google. As a result, your full IP address is generally not transmitted to Google in the USA.
We use Google Analytics with Google Signals. This provides us with extended statistics on visitors to our website who have activated personalised advertising as registered users of Google. Despite these extended statistics, we cannot establish a link to individual Google user accounts.
Further information on the type, scope, and purpose of data processing can be found in the
Google's privacy and security policy and privacy statement, the privacy policy guidelines for Google products (including Google Analytics), the information on how Google uses data from websites on which Google services are used and the information on cookies at Google. In addition, it is possible to use the "Browser Add-on to deactivate Google Analytics", as well as to object to personalised advertising.
8.2 Google Tag Manager
We use the Google Tag Manager to integrate and manage services for analytics or advertising from Google as well as from third parties on our website. This is a service of the American Google LLC. For users in the European Economic Area (EEA) and in Switzerland, the Irish company Google Ireland Limited is responsible. No cookies are used, but cookies may be used as part of the services integrated and managed with it. We provide information about the processing of personal data by such services in this privacy policy.
9 Third-Party Services
We use third-party services to be able to provide our offer in a permanent, user-friendly, secure and reliable manner. Such services are also used to embed content on our website.
website. Such services – for example hosting and storage services, video services and payment services – require your Internet Protocol (IP) address, as such services cannot otherwise transmit the corresponding content. Such services may be located outside of Switzerland and the European Economic Area (EEA), provided that adequate data protection is guaranteed.
For their own security-related, statistical and technical purposes, third parties whose services we use may also process data in the context of our offer as well as from other sources – including with cookies, log files and counting pixels – in aggregated, anonymised or pseudonyms form.
9.1 Digital infrastructure
We use services from third parties to be able to make use of the digital infrastructure required for our offer. These include, in particular, hosting and storage services from specialised providers. Such providers process – usually exclusively on our behalf – the data required for the operation of this infrastructure. This includes in particular your Internet Protocol (IP) address. We also ensure appropriate data protection with such providers.
- Host point: Hosting; Provider: Host point AG (Switzerland); Data protection information: Privacy policy.
- Wix.com: Website builder and other infrastructure; Provider: Wix.com(USA)/Ltd. Wix.com Inc. (USA) / Wix.com Ltd. (Israel) / Wix.com Luxembourg S.a.r.l. (Luxembourg); Privacy information: Privacy Policy, Help Centre “Privacy”, including “Cookies”.
9.2 Contact options
We use the services of third parties to be able to communicate better with you and other individuals such as customers. We also ensure appropriate data protection with such third parties.
9.3 Audio and video conferencing
We use audio and video conferencing services to communicate with our customers and others. In particular, we can use them to conduct audio and video conferences, virtual meetings and training courses such as webinars.
We only use services for which an appropriate level of data protection is guaranteed. In addition to this privacy policy, any terms and conditions of the services used, such as terms of use or privacy statements, also apply.
9.4 Social media functions and social media content
9.4.1 Facebook
We use social plug-ins from Facebook to embed Facebook functions and Facebook content on our website. Such functions are, for example, “Like” or “Share”. Cookies are also used in this process. You can find more information on the page about “Social Plug-ins” from Facebook.
The social plug-ins are an offer of Facebook Ireland Ltd. in Ireland and the American Facebook Inc. If you are registered as a user with Facebook, Facebook can assign the use of our online offer to your profile. Further information on the type, scope, and purpose of data processing can be found in the Facebook data policy.
9.4.2 Instagram
We use the option of embedding functions and content from Instagram for our website. This allows us to show you images published on Instagram, for example, as part of our website. Cookies are also used in this process.
Instagram is a service of Facebook Ireland Ltd. in Ireland and the American Facebook Inc. If you are registered as a user with Instagram or other Facebook services, Facebook can assign the use of our online service to your profile. Further information on the type, scope, and purpose of data processing can be found in Instagram's privacy policy.
9.4.3 LinkedIn
For our website, we use the possibility of embedding functions and content from LinkedIn thanks to plug-ins. We can thus enable you, for example, to use the “Share” function of LinkedIn on our website. Cookies are also used in this process. You can find more information on the page about LinkedIn plug-ins.
The plug-ins are offered by LinkedIn Ireland Unlimited Company in Ireland and the American LinkedIn Corporation. If you are registered as a user with LinkedIn, LinkedIn can assign the use of our online offer to your profile. Further information on the type, scope, and purpose of data processing can be found in the privacy policy, the cookie policy and on the privacy portal of LinkedIn. You also have the option of objecting to personalised advertising.
9.4.4 TikTok
We use the option of embedding functions and content from TikTok (formerly Musical.ly) for our website. This allows us to show you videos that have been published on TikTok within the framework of our website. Cookies are also used in this process. TikTok is a service of the American company TikTok Inc. Further information about the type, scope, and purpose of data processing can be found in TikTok's privacy policy and cookie policy.
9.4.5 Twitter
For our website, we use the option of embedding functions and content from Twitter ("Twitter for Websites" and "Twitter for Websites"). This allows us, for example, to enable you to use the “Share” function of Twitter on our website or to show you tweets within the framework of our website. Cookies are also used in this process.
Twitter for Websites" is a service provided by the Twitter International Company in Ireland and the American company Twitter Inc. If you are registered as a user with Twitter, Twitter can assign the use of our online service to your profile. Further information on the type, scope, and purpose of data processing can be found in the information on Twitter advertisements and data protection for websites as well as in Twitter's data protection policy. In addition, Twitter provides information on the use of cookies and similar technologies as well as on the personalisation of advertisements both in connection with a possible Twitter account and published on the Internet due to the use of Twitter content. Data protection settings – including options to object – are available for personalised advertisements.
9.5 Maps
We use Google Maps to embed maps in our website. Cookies are also used for this purpose. Google Maps is a service of the American Google LLC. For users in the European Economic Area (EEA) and in Switzerland, the Irish company Google Ireland Limited is responsible. Further information on the nature, scope, and purpose of data processing can be found in Google's privacy and security policy and data protection statement, in the guidelines on data protection in Google products (including Google Maps), in the information on how Google uses data from websites on which Google services are used and in the information on cookies at Google. You also have the option of objecting to personalised advertising.
9.6 Entertainment
9.6.1 We use SoundCloud to enable the direct playback of music and podcasts on our website with a widget from SoundCloud. SoundCloud is a service of the German SoundCloud Limited. Information about the type, scope, and purpose of data processing can be found in the privacy policy and in the information about cookies of SoundCloud in each case.
9.6.2 We use Spotify to enable the direct playback of music and podcasts on our website with a widget from Spotify. Cookies are also used in this process. Spotify is a service of the Swedish Spotify AB. Further information on the type, scope, and purpose of data processing can be found in the "Data Protection Centre" and in the privacy policy of Spotify in each case.
9.6.3 We use Vimeo to embed videos on our website. Cookies are also used in this process. Vimeo is a service of the American Vimeo Inc. Further information on the type, scope, and purpose of data processing can be found in the questions and answers on data protection at Vimeo and in the Vimeo data protection statement.
9.6.4 We use YouTube to embed videos on our website. Cookies are also used in the process. YouTube is a service of the American Google LLC. For users in the European Economic Area (EEA) and in Switzerland, the Irish company Google Ireland Limited is responsible. Further information on the nature, scope, and purpose of data processing can be found in Google's privacy and security policy and data protection statement in each case, in the guide to data protection in Google products (including YouTube), in the information on how Google uses data from websites on which Google services are used and in the information on cookies at Google. Furthermore, it is possible to object to personalised advertising.
9.7 Documents
We use Google Docs to embed documents - including forms, presentations, and spreadsheets - in our website. This is a service of the American Google LLC. For users in the European Economic Area (EEA) and in Switzerland, the Irish company Google Ireland Limited is responsible. Information on the nature, scope, and purpose of data processing can be found in Google's privacy and security policy and data protection statement, in the guide to data protection in Google products (including Google Docs) and in the information on cookies at Google.
9.8 Fonts
We use Adobe Fonts (formerly Typekit) to embed selected fonts on our website. No cookies are used in this process. This is a service provided by Adobe Systems Software Ireland Limited in Ireland and Adobe Inc. in the U.S. Further information on the type, scope, and purpose of data processing can be found in Adobe's privacy policy, in the privacy-related information on Adobe Fonts and in the "Adobe Privacy Center".
9.9 Advertising
9.9.1 Facebook Ads
We use Facebook Ads to be able to specifically advertise our offer on Facebook. Facebook Ads is an offer of Facebook Ireland Ltd. in Ireland and the American Facebook Inc. Facebook Ads also use cookies.
With such advertising, we would like to reach in particular people who are interested in our online offer or who already use our online offer. For this purpose, we transmit corresponding – possibly also personal – information to Facebook (Custom Audiences, including Lookalike Audiences), in particular with the so-called Facebook Pixel. We can also determine whether our advertising is successful, i.e. whether it leads to visits to our website (conversion tracking).
Further information on the type, scope, and purpose of data processing can be found in Facebook's data policy. In addition, Facebook users can use value preferences to influence which advertisements they see on Facebook and which advertisements they will be shown on Facebook in the future.
9.9.2 Google Ads
We use Google Ads (formerly Google Ads) to advertise our services on the Google search engine and elsewhere on the Internet, for example on other websites, based on search queries, among other things. Google Ads is a service of the American Google LLC. For users in the European Economic Area (EEA) and in Switzerland, the Irish company Google Ireland Limited is responsible. Google Ads also uses cookies. Google uses various domain names – in particular doubleclick.net, googleadservices.com and googlesyndication.com – for Google Ads.
We would like to use such advertising to reach people who are interested in our online offer or who already use our online offer. For this purpose, we transmit corresponding – possibly also personal – information to Google (remarketing). We can also determine whether our advertising is successful, i.e. whether it leads to visits to our website (conversion tracking).
Further information on the nature, scope, and purpose of data processing can be found in Google's privacy and security policy and data protection statement, in the information on how Google uses data from websites on which Google services are used and in the information on cookies at Google. Furthermore, it is possible to object to personalised advertising.
9.9.3 Instagram Ads
We use Instagram Ads to be able to specifically advertise our offer on Instagram. Instagram Ads is an offer of Facebook Ireland Ltd. in Ireland and the American Facebook Inc. Cookies may also be used.
With such advertising, we would like to reach in particular people who are interested in our online offer or who already use our online offer. For this purpose, we transmit corresponding – possibly also personal – information to Facebook (Custom Audiences, including Lookalike Audiences), in particular with the so-called Facebook Pixel. We can also determine whether our advertising is successful, i.e. whether it leads to visits to our website (conversion tracking).
Further information on the nature, scope, and purpose of data processing can be found in Instagram's privacy policy and Facebook's data policy. In addition, users can use Instagram's advertising preferences to check which interests the advertising relates to and Facebook's advertising preferences to influence which advertisements are shown to them.
9.9.4 LinkedIn Ads
We use LinkedIn Marketing Solutions to be able to advertise specifically for our offer on LinkedIn (LinkedIn Ads). This is an offer from LinkedIn Ireland Unlimited Company in Ireland and the American LinkedIn Corporation. Cookies are also used in this process.
With such advertising, we would like to reach in particular people who are interested in our online offer or who already use our online offer. For this purpose, we transmit corresponding – possibly also personal – information to LinkedIn (retargeting), in particular with the so-called LinkedIn Insight Tag. We can also determine whether our advertising is successful, i.e. whether it leads to visits to our website (conversion tracking). If you are logged in as a user on LinkedIn, LinkedIn can assign the use of our online offer to your profile.
Further information on the type, scope, and purpose of data processing can be found in the data protection policy, in the cookie policy and on the data protection portal of LinkedIn. You also have the option of objecting to personalised advertising.
10. extensions for the website
10.1 We use jQuery, a free JavaScript library from the JS Foundation. We integrate the library thanks to jQuery.com so that we can improve the speed of our website. jQuery is delivered in this context via the Content Delivery Network (CDN) Stack Path, a service of the American Stack Path LLC. Cookies may also be used in this process. Further information on the type, scope, and purpose of data processing can be found in the Stack Path privacy policy.
10.2 We use jQuery, a free JavaScript library from the JS Foundation. We integrate the library via the Content Delivery Network (CDN) Google Hosted Libraries (Domainna-me ajax.googleapis.com) so that we can improve the speed of our website. Cookies are only used if they are necessary for the prevention of misuse and for security-related purposes. This is a service of American Google LLC, which is offered independently of other Google services. For users in the European Economic Area (EEA) and Switzerland, the Irish company Google Ireland Limited is responsible.
Further information on the nature, scope, and purpose of data processing can be found in Google's Privacy and Security Policy and Privacy Statement, as well as in the Terms of Use for Google Hosted Libraries.
11. final provisions
We have created this data protection declaration with the data protection generator of Datenschutzpartner.
We can adapt and supplement this data protection declaration at any time. We will inform about such adaptations and additions in an appropriate form, in particular by publishing the respective current data protection declaration on our website.