FAQ

What is GUAPAMADRID?

GUAPAMADRID is an online shop dedicated to celebrating the hidden beauty in life's moments. We are a global family passionate about spreading love and positivity.
What payment methods do you accept?

We accept common payment methods such as credit cards (Visa, Mastercard), PayPal, and [other methods you'd like to add].
How long does shipping take?

After successful payment, orders are typically dispatched within 3–5 business days. Standard delivery times are [specific time, e.g., "5–10 business days"], although this may vary based on your location and external factors.
Will I be charged any customs or import duties?

Yes, depending on your location and local customs regulations, you may be charged customs or import duties once your order arrives in your country. These charges are not included in the total cost of your order from our online shop and must be paid by the recipient. We recommend checking with your local customs office for further information on potential charges.
Can I return my purchase?

Yes, customers have the right to return products within 14 days of receiving them. Items must be in their original condition. Please consult our Refund Policy for more details.
What if I receive a faulty product?

We apologize for any inconvenience. If you receive a defective item, please contact us immediately, and we will assist you in either replacing the product or issuing a refund. contact@guapamadrid.com
How do I get in touch with GUAPAMADRID's customer service?

For any queries or feedback, you can contact us through our "Contact" page or drop us an email at contact@guapamadrid.com.
How does GUAPAMADRID ensure sustainability with its products?

At GUAPAMADRID, we produce items only when they're ordered. This approach reduces waste and ensures we're not overproducing or holding excess stock, prioritizing sustainability in every step.
Is your production model eco-friendly?

Absolutely. By producing items only upon order, we minimize overproduction, waste, and the environmental impact typically associated with traditional mass production. Our aim is to maintain a responsible and environmentally-conscious approach to e-commerce.